Refund & Cancellation Policy

1. Free Cancellation Window
   Guests may cancel free of charge up to 48 hours before check‑in. Cancellations in this window receive full refund.
2. Late Cancellation / No‑Show
   • Within 48 hours: First night charged.
   • No‑show: Entire stay charged.
3. Early Departure
   No refund for unused nights unless agreed in advance; may incur full stay charge .
4. Refund Processing
   • Refunds credited to original payment method within 7–14 business days.
   • Guest must complete refund form; processing delays due to errors are guest’s responsibility .
5. Exceptional Circumstances
   • Non-refundable bookings clearly labeled.
   • In government lockdowns, natural disasters, or flight cancellations, flexibility provided case-by-case.
   • Alternative: convert charges to hotel credit valid for 6 months .
6. Group Bookings
   For 5+ rooms, cancellation more than 25 days prior: no charge. Within 25 days: full length of stay charged
7. Contact & Disputes
   • Cancellation: via official email or phone.
   • Disputes resolved in good faith, subject to Mumbai jurisdiction.